Unable to convert xlsx to pdf files

[ceipalAdmin]

Hi Team,

We have recently come across with .xlsx to .pdf conversion issue for a specific files & need your help to resolve them. Please find the attached .xlsx files & try converting.

Please let me know if you need any more information.

Thanks,
Arun

[Triste.Dai]

Hi Arun,

Thanks for your feedback.
You seem to have forgotten to attach the documents, could you please share them with us again? Thanks for your assistance.

Best regards,
Triste
E-iceblue support team

[ceipalAdmin]

Hi Team, sorry for not attaching the excel sheet.
please find the attached file.

Thanks!
Arun.

[Triste.Dai]

Hi,

Thanks for your feedback.
Upon reviewing your document, we found that it consists of 53 rows and 16,384 columns, resulting in a large amount of data. This substantial data size is causing the conversion process to be slower than expected and may also lead to memory overflow issues.

If we proceed with converting your document as it is, it will result in a PDF file spanning 3,642 pages, as illustrated in the attached image.

xls.png (70.23 KiB) Viewed 1698 times

Best regards,
Triste
E-iceblue support team

[ceipalAdmin]

Hi Team, Thanks for the quick reply

In cloud converter, the above file converted successfully. But spire.xls is unable to convert the file.

Please suggest.

Thanks!
Arun

[Triste.Dai]

Hi,

Thanks for your feedback.
I have logged this issue into our issue tracking system with the ticket number SPIREXLS-4907, our dev team will investigate and fix this issue, we apologize for any inconvenience caused. Once the issue is fixed, we will inform you asap.

Best regards,
Triste
E-iceblue support team

[ceipalAdmin]

Sure, Thank you

Awaiting for your reply


Thanks!
Arun.

[Triste.Dai]

Hi,

Thanks for your reply.
Once the issue is fixed, I will inform you asap. We appreciate your patience and apologize for any onconvenience caused.

Have a nice day!

Best regards,
Triste
E-iceblue support team

[ceipalAdmin]

Hi Team,

Our productivity is more damaged due to we are not implementing this functionality to the market. please fix the issue ASAP. Can you provide the Timeline ?


Thanks!
Arun.

[Triste.Dai]

Hi Arun,

Thanks for your feedback.
I would like to inform you that our development team has already committed the code for the fix. The testing team will commence their tests shortly.

Please note that from September 29th to October 6th, we will observe the Mid-Autumn Festival and National Day holidays. Taking this into account, we have prepared a temporary package for you. However, kindly be aware that this package has not undergone testing by our testing team and is solely intended for your use during testing.

You can download the package using the following link: https://www.e-iceblue.com/downloads/TempVersion/spire.xls_13.9.6-temp.zip

If you encounter any issues or have further questions, please do not hesitate to contact us. We appreciate your patience and understanding.

Best regards,
Triste
E-iceblue support team

[ceipalAdmin]

Thanks for the update.

Basically we are using spire.office licence. when we import the above spire.xls getting error. So please provide spire.office temp zip


Thanks!
Arun.

[Abel.He]

Hello,

Thanks for your feedback.
Please note that from September 29 to October 6, we have the Mid-Autumn Festival and National Day holiday. We’ll offer you the spire.office temp zip after festival. Sorry for the inconvenience caused.

Sincerely
Abel
E-iceblue

[Triste.Dai]

Hi,

Thanks for you patience.
Please download the temporary office package using the following link: https://www.e-iceblue.com/downloads/TempVersion/spire.office_8.10.0-xls-15050.zip
If you encounter any issues or have further questions, please do not hesitate to contact us. We appreciate your patience and understanding.

Best regards,
Triste
E-iceblue support team

[ceipalAdmin]

Thank you for the update. I will check and get back to you.


Thanks!
Arun.

[Triste.Dai]

Hi,

Thanks for your reply.

If there are any further issues, just feel free to contact us, we are here to assist you. When the new version which includes the fix is available, we will inform you asap.

Best regards,
Triste
E-iceblue