Saving presentation as PDF causes charts to lose fidelity

[jinhuang1992]

Hi there,

I've seem to encounter an issue when we save presentation as a PDF, the charts seem to lose some fidelity such as bars not aligned perfectly or floats not displaying the truncated number version. These issues aren't there when we save it as a PPTX file, is this a known issue and if so, is there a fix for this? Thanks in advance!

[Betsy.jiang]

Dear jinhuang1992,

Thanks for your inquiry.
Please provide us with sample file for testing. Then we will investigate the issue and update to you.

Thanks,
Betsy
E-iceblue support team

[jinhuang1992]

Sure, who can I send the sample files to?

[Simon.yang]

Hello,

Please send the sample file to Support@e-iceblue.com.

Thanks,
Simon
E-iceblue support team

[jinhuang1992]

Hi Simon,

I'm actually unable to send emails out of my firm due to corporate security policy, I have attached the files to this post; I hope that is alright.

In the pdf version, the chart doesn't truncate the number of decimal places like it shows on the PPTX and the bars within the chart are not aligning properly.

Thanks for the assistance!

[Betsy.jiang]

Dear jinhuang1992,

Thanks for your inquiry.
I have noticed the issue and posted it to our Dev team. Once there is any progress, we will inform you.
Sorry for inconvenience caused.

Sincerely,
Betsy
E-iceblue support team