Missing data when viewing in Spire.PDFViewer

[efigabay]

Hello, I'm testing the component in the trail version.
I have a pdf file that was exported from a Crystal Report file in which some data is loaded from a dataset.
The export to pdf is working fine and when opening the file in Acrobat Reader I can see all the data exported.
However when I open the pdf file in the Spire.PDFViewer some data and text seem to be missing.

I have a feeling that this might happen because it is a trail version and not a registered one.
It is our intenstion to buy this component if this issue will be resolved.
Please look at the attached files and see if you can help.
Thanks,
Efi Gabay.

[amy.zhao]

Dear efigabay,

Thanks for your inquiry.
We are sorry that inconvenience caused by us. Could you provide us your original pdf file or a sample pdf file which can produce the same error? So that we can reproduce your problem, and solve it quickly. Thanks.

Best regrads,
Amy
e-iceblue support

[efigabay]

Hi Amy,

Yes I can send you the original pdf file, however pdf file attachments are not supported in this forum.
Where else can I send the file?
Do you have an email address for tech support?

Best regards,
Efi

[Suvi.Wu]

Hi Efi,

Please send your original pdf file to our support e-mail, the address is support@e-iceblue.com.

Have a nice day.
BR
Amy

[efigabay]

Thanks, Amy,

I have just sent you the email with the orignal pdf attached.

Have a nice day,
Efi.

[Suvi.Wu]

Hi Efi,

We have reprodcoued the issue you had met, and we will begin to solve this problem next week as we are on holiday this week.

Thanks for your patience on our support.

Have a great day.

Best wishes.
Amy

[KnappsteinTrial]

Please inform this list if the issue is fixed.
We are also using Crystal Reports to generate PDFs and would rely on a solution of the problem before we can use Spire.PDF in production environment.

[amy.zhao]

Hi,

We have fixed the issue missing some data when open the pdf file in spire.pdfViewer, we will release the hotfix next week. Once it has been released, we will inform you immediately.

Best regards,
Amy
E-iceblue support

[efigabay]

Thanks, Amy,

Looking forward to hear from you when the release comes out.

Best Regards,
Efi.

[amy.zhao]

Hi Efi,

Thanks for you waiting. We are sorry for late reply.
Please download Spire.PDFViewer Pack Version:1.6 from the link http://www.e-iceblue.com/Download/download-pdf-viewer-for-net-now.html. If you have any problem, please feel free to contact us.

Best regards,
Amy
E-iceblue support

[efigabay]

Thank you Amy,

Downloading and testing now, I'll let you know if I'll find more issues.

Efi.

[amy.zhao]

Hi Efi,

You are welcome.
If you have any problem, please feel free to contact us.

Best regards,
Amy
E-iceblue support