Garbled at printing

[yuuki]

Hello.
im yuuki.

I want to print PDF files using Spire.Pdf for .NET
But I got Garbled characters in paper..
PDF file is nomaly shown. but printed paper gots Garbled characters.

Result of examining garbled, I've found that the following characters are garbled all certain characters is output.

I wanto use your software but can't buy product with such awfull bug..
Pls fix this bug Early.. or tell me if there is a countermeasure..

##enviroment
(1)VB.net 2012 FW4.0 / Win7 pro
(2)Spire.Pdf for .NET ver 3.1.24 (hotfix ver)
(3)PDF Font: IPAGothic (EMBEDDED) Japanese 2ByteFont (ipafont.ipa.go.jp/#en)

##Process
(1) make and save PDF file by itextsharp (font embedded)
(2) confirm that there is no problem to open in Adobe Reader
(3) open PDF file by Spire.Pdf
(4) print PDF and got Garbled characters

##Code

Code: Select all

Using pdfDoc As New PdfDocument
  pdfDoc.LoadFromFile(pdfFilePath, FileFormat.PDF)
  pdfDoc.PrintDocument.Print()
  pdfDoc.Close()
End Using


pdf_image.png

paper_image.png

Garbled characters.png

[Gary.zhang]

Hello,

Our Dev team has resolved the garble issue, and now our Test team is testing the hotfix, once it is available, we will inform you immediately.
Sincerely,
Gary
E-iceblue support team

[yuuki]

Hello,

Thank you for early reply.
Now, we have developed a large system, and it must be running in November of this year..
When hotfix be published? Or will be published in a month or less?

Its too late, I have to think of the tools instead..
I wanto use Spire.PDF..

Thanks

[Gary.zhang]

Hello,

We do understand your situation, however I am afraid, at the moment we can't provide you the timeline for the hotfix. It might be published within next week. As soon as the hotfix is available, we will inform you immediately.
Thanks,
Gary
E-iceblue support team

[Gary.zhang]

Hello,

The newest hotfix of Spire.Pdf has been released, you could download the Spire.PDF Pack(Hot Fix) Version:3.1.53 and test the issue.
If there are any questions, welcome to get it back to us.
Sincerely,
Gary
E-iceblue support team

[yuuki]

Hello,

I was confirmed that can print successfully!

thank your support..

[Gary.zhang]

Hello,

Thanks for your quick response.
If there are any questions, welcome to get it back to us.
Sincerely,
Gary
E-iceblue support team