Exception - Cannot found font installed on the system

[Elena.Zhang]

Hi djarmoluk,

Thank you for your prompt reply.
I tested your scenario on Mac system and did reproduce your issue. This issue has been logged in our bug tracking system with the ticket SPIREPDF-3509 for further investigation. We will keep you informed if there is any progress. Sorry for the inconvenience caused.

Sincerely
Elena
E-iceblue support team

[aguarino]

Hello, any news on this topic? I am a Mac user as well facing this issue.

[Elena.Zhang]

Hi aguarino,

Thanks for your post.
Sorry to tell you that this issue has not been yet resolved due to its complexity. I have urged our Dev team and requested them to share any possible ETA at their earliest time. We will inform you as soon as there is any good news. Apologize for the inconvenience caused.

Sincerely,
Elena
E-iceblue support team

[Elena.Zhang]

Hi all,

Hope you are doing well.
Glad to inform you that we just released Spire.PDF Pack(Hot Fix) Version:6.11.0 which fixes the issue SPIREPDF-3509. Welcome to download it from the following links.
Our website: https://www.e-iceblue.com/Download/down ... t-now.html
Spire.PDF nuget package: https://www.nuget.org/packages/Spire.Pdf/6.11.0
Spire.PDF.NETCore nuget package: https://www.nuget.org/packages/Spire.PDF.NETCore/6.11.0

Sincerely,
Elena
E-iceblue support team

[Elena.Zhang]

Hello,

Greetings from E-iceblue.
How is your issue now? Could you please give us some feedback at your convenience?

Sincerely
Elena
E-iceblue support team

[Triste.Dai]

Hi @Nina.Tang,

How is going? Do you think it can be fixed soon?

Thanks in advance.

Hi,

Thanks for your patience.
Due to personnel changes within our team, we inadvertently failed to notify you of the partial fix that was made to address the issue.

We are pleased to inform you that the issue has been resolved, and we apologize for any inconvenience this may have caused. We appreciate your patience and understanding throughout this process.

Thank you for bringing this issue to our attention, and please do not hesitate to contact us if you have any further concerns or questions.

Best regards,
Triste
E-iceblue support team

[Triste.Dai]

Did this ever get resolved? I am current getting this same error on my Mac(10.15) with Spire.Presentation:4.10.2 using dotnet core. I also see the same error with FreeSpire.Presentation:4.1.0.

Hi,

Thanks for your patience.
Due to personnel changes within our team, we inadvertently failed to notify you of the partial fix that was made to address the issue.

We are pleased to inform you that the issue has been resolved, and we apologize for any inconvenience this may have caused. We appreciate your patience and understanding throughout this process.

Thank you for bringing this issue to our attention, and please do not hesitate to contact us if you have any further concerns or questions.

Best regards,
Triste
E-iceblue support team