Error: Linked file is isn't available

[boosted_d16]

This is a critical issue for us, we can't continue development without this issue being fixed. I would be greatful if you can release a hotfix asap please.

[Triste.Dai]

Hi,

Thanks for your feedback.
I have given this issue the highest priority and urged our developers speed up fixing this issue. Once there are any updates, I will inform you in time. Thanks for your understanding. We apologize for any inconvenience caused.

Best regards,
Triste
E-iceblue support team

[Triste.Dai]

Hi,

Thanks for your patience.
Our development team has investigated the issue you reported regarding issue when clearing and reassigning chart data. We have found that the last column of your PowerPoint chart references data from the first column, which causes incorrect behavior when there is no data. If the cells are not referencing the first column, they can be cleared directly.

We recommend that you comment out or delete the following code:

Code: Select all

 chart.ChartData.Clear(0, 0, chart.Categories.Count + 1,chart.Series.Count + 1);

This should prevent further issues from occurring.

Please let us know if you have any further questions or concerns.

Best regards,
Triste
E-iceblue support team

[boosted_d16]

Thanks for will check this.

[Triste.Dai]

Hi,

If this solution does not meet your requirement or you have further questions, just let us know, we are glad to be able to help you.

Best regards,
Triste
E-iceblue support team

[boncyrus]

We have tried commenting out code

Code: Select all

chart.ChartData.Clear(0, 0, chart.Categories.Count + 1, chart.Series.Count + 1);

but we have an error about object reference exception.
Is there another solution where we can clear existing chart data and update new values when there are data that are being referenced?

[Triste.Dai]

Hi,

We need to further investigate this issue. Our team will work diligently to address the issue and provide you with a prompt response as soon as possible.
Thank you for your patience and understanding. Please feel free to contact us if you have any additional questions or concerns.

Best regards,
Triste
E-iceblue support team

[Triste.Dai]

Hi,

Thanks for your patience.
We are pleased to inform you that our development team has made some adjustments to the code for clearing chart data, which will prevent any further exceptions from being thrown. Once the new version is released, I will inform you asap.
We appreciate your support in helping us identify and solve this problem. If you encounter any further issues or have any questions, please do not hesitate to contact us.

Best regards,
Triste
E-iceblue support team

[boosted_d16]

Any updates or eta on this ticket? Its urgent for us.

[Triste.Dai]

Hi,

Thanks for your inquiry.
We understand that this is urgent, and we would like to inform you that the issue is currently in the testing phase. Once the testing is completed and successful, we will release a new version as soon as possible. Sorry for the inconvenience caused.

Thank you for your patience and understanding.

Best regards,
Triste
E-iceblue support team

[boosted_d16]

Any updates or eta on this issue?

[Triste.Dai]

Hi,

Thank you for your inquiry regarding the progress of the issue fix. We understand that this issue has caused inconvenience and we apologize for any delay in resolving it.

Currently, our Spire.Presentation is undergoing testing in the trunk phase. Once the testing is completed successfully, we plan to release a new version within the next two weeks. If you require a temporary solution in the meantime, we can provide you with a temporary package.

We appreciate your patience and understanding throughout this process. We regret that we have taken up too much of your time to resolve this issue.

Please let us know if you have any further questions or concerns.

Best regards,
Triste
E-iceblue support team

[Triste.Dai]

Hi,

Thanks for your patience.
Glad to inform you that we just released Spire.Presentation 8.6.0 hotfix, which has fixed your issue SPIREPPT-2205, Please adjust the code of your clear function to:

Code: Select all

chart.ChartData.Clear(0, 0, chart.Categories.Count + 2,chart.Series.Count + 2);

If count + 1, the vhart is not fully cleared, you can try to debug with your code.
In the new version, we have adjusted the method of application authorization, please use the following code:

Code: Select all

Spire.Presentation.License.LicenseProvider.SetLicenseKey();

Website download link : https://www.e-iceblue.com/Download/download-presentation-for-net-now.html
Nuget link: https://www.nuget.org/packages/Spire.Presentation/8.6.0

Best regards,
Triste
E-iceblue support team