QR-Code is not recognized

Mon Feb 18, 2019 12:49 pm

Hi,

My mobile phone can read the QR-Code very quickly.
Unfortunately, your software can not read the QR-Code at all.

What is the problem?

GH

Tue Feb 19, 2019 2:43 am

Hello,

Thanks for your inquiry.
I have reproduced the issue and logged it in our bug tracking system. If it is fixed or there is any update, we will inform you.
Apologize for the inconvenience caused.

Sincerely,,
Nina
E-iceblue support team

Wed Feb 20, 2019 10:49 pm

I can confirm that this is a problem.
QR code is not scanned at all.
It used to work

Thu Feb 21, 2019 2:05 am

Hi,

Thanks for your post.
Our Dev team are working on the issue now. I will keep you informed regarding any available update. BTW, if you were testing other images whose QR code cannot be scanned by our product, please share us with your images, so we can investigate them accurately.

Sincerely,
Nina
E-iceblue support team

Thu Feb 21, 2019 10:19 pm

Hi Nina,
I am taking a PDF file and converting it to TIF and also rotating by 180 degrees.
It used to scan with the old version.

2019022012410374751.tif

Fri Feb 22, 2019 2:40 am

Hi,

Thanks for your sharing.
I have noticed that the QR code in your image can't be scanned. The issue has been logged into our bug tracking system. Once it is fixed, we will notify you.
Apologize for the inconvenience caused.

Sincerely,
Nina
E-iceblue support team

Mon Mar 04, 2019 5:49 pm

Hello,
What is the ETA to have this issue resolved?
I have released and an application into production and we are moving all out barcodes to QR code.
Thanks,
Alex

Tue Mar 05, 2019 3:19 am

Hello Alex,

Sorry there is no available ETA at this moment. I have urged our Dev team and requested them to share an ETA at their earliest. If there is any update, I will inform you. Thanks for your understanding.

Sincerely,
Nina
E-iceblue support team

Mon May 20, 2019 12:54 pm

hey,

Do you believe that there will be a solution in the foreseeable future?

GH

Tue May 21, 2019 8:51 am

Hello,

Our Dev team is still working on the issue due to its complexity. Please spare us more time, we will try our best to find out the solution for you ASAP. Sorry for this delay and thanks for your understanding.

Sincerely,
Nina
E-iceblue support team

Fri Nov 15, 2019 11:46 am

Hello Nina,

I have the same problem.
Are there any updates or workarounds at the horizon?

Sincerely,
Frank

Mon Nov 18, 2019 3:13 am

Hi Frank,

Thanks for your inquiry. Sorry to reply late for weekend.
Our Dev team are still investigating this issue. We will inform you once there is any progress.
To help us better investigate and record your issue, please offer us your input images(the QR code on the images cannot be scanned by Spire.Barcode).
You could upload them here or send us(support@e-iceblue.com) via email.

Best wishes,
Amber
E-iceblue support team

Mon Nov 18, 2019 12:00 pm

Hi Amber,

Thank you very much.
The QRCode is on it's way to you.

Best wishes,
Frank

Tue Nov 19, 2019 1:34 am

Hi Frank,

Thanks for your information via email.
I have reproduced your issue and logged it into our bug tracking system. Once there is any progress, we will inform you.
Sorry for the inconvenience caused.

Best wishes,
Amber
E-iceblue support team