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Wed Aug 30, 2023 7:25 am

Hallo Iceblue-Team,

in our Buisness we print a lot of PDF with Spire.PDF.

Since a few month our printout is inkorrekt. I checked the PDF-Documents and find the Problem.
We get the Documents via e-mail from several Buisnesspartner and can't fixed the problem by changing the scanoptions.
Please look at my attachment:
Anl_K1.pdf is the real document, that arrives with a smal problem. But it shows the problem.
Anl_K1_print.pdf is the result after printing this document with Spire.PDF Vers. 9.4.12
I checked the document withe Adobe Acrobat Pro and I think the reason is, only the first Information will be printed out. (Bilder => pictures)
Please check the jpgs in my attachments.

Why Spire.PDF do not print all details of the graphic?

Chris_Ma
 
Posts: 21
Joined: Thu Jun 25, 2020 1:36 pm

Wed Aug 30, 2023 10:03 am

Hi,

Thank you for reporting the issue with our PDF product regarding missing images when printing PDF documents. I have conducted tests using both the version you mentioned and our latest version, and I did observe that there are indeed some missing images in the upper-right corner of the document.

However, there is a slight discrepancy between the preflight inspection and the screenshot you provided. As shown in the attached image.
preflight.png

To better understand your requirements, could you please confirm if your expectation is to print the complete images without any missing layers? And please provide information about the virtual printer you are using. This information will help us investigate the problem more effectively and offer a suitable solution.

We appreciate your cooperation and apologize for any inconvenience caused. Please review the attached test document and kindly provide clarification on your specific image printing needs.

If you have any additional details or questions, please feel free to reach out to us.

Thank you for your understanding.

Best regards,
Triste
E-iceblue support team
User avatar

Triste.Dai
 
Posts: 1000
Joined: Tue Nov 15, 2022 3:59 am

Wed Aug 30, 2023 11:06 am

You checked the wrong PDF.

This PDF, your checked, was the printout.pdf.
You have to check the original pdf, please.

This pdf is created myself to show you the result of printing. see at the right top of the document. There I miss the letters "ANL_K1".

Please check again.

Chris_Ma
 
Posts: 21
Joined: Thu Jun 25, 2020 1:36 pm

Thu Aug 31, 2023 2:31 am

Hi,

We have indeed noticed that there are a few characters in the upper right corner of the original PDF. However, when using our product to load the document and invoke the virtual printing feature, those characters are missing.

I have recorded this problem in our issue tracking system with the ticket number:SPIRPDF-6259. Our development team will investigate and work on fixing it. Once the issue is resolved, we will notify you immediately.

We apologize for any inconvenience this may have caused and appreciate your patience as we address the issue. If you have any further questions or concerns, please feel free to reach out to us.

Best regards,
Triste
E-iceblue support team
User avatar

Triste.Dai
 
Posts: 1000
Joined: Tue Nov 15, 2022 3:59 am

Fri Sep 22, 2023 2:12 am

Hi,

Thanks for your patience.
Glad to inform you that we just released Spire.PDF 9.9.9 hotfix, which has fixed your issue SPIREPDF-6259, please download from the following link and have a test.
Website: https://www.e-iceblue.com/Download/download-pdf-for-net-now.html

Best regards,
Triste
E-iceblue support team
User avatar

Triste.Dai
 
Posts: 1000
Joined: Tue Nov 15, 2022 3:59 am

Mon Sep 25, 2023 11:51 am

Hallo,

yes it works.

thanks for your quick help.

Chris_Ma
 
Posts: 21
Joined: Thu Jun 25, 2020 1:36 pm

Tue Sep 26, 2023 1:26 am

Hi,

Thanks for your feedback.
We are delighted to know that your issue has been solved. If you have any other questions, just feel free to contact us.

Have a nice day! :D

Best regards,
Triste
E-iceblue support team
User avatar

Triste.Dai
 
Posts: 1000
Joined: Tue Nov 15, 2022 3:59 am

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