Error in converting Excel with image to PDF

[Annika.Zhou]

Hello,

Thank you for your sharing.
According to the information you provided, we found that your license has expired on 2021/4/28. My colleague Alice has contacted you via email to deal with the license issue. Please check.

Sincerely,
Annika
E-iceblue support team

[sarveshprabhu@gmail.com]

Hello,

can you tell us where the email was sent? We have not received the email. If possile, please Ccc it to "sprabhu@bemsys.com"

Thanks,
Sarvesh

[Annika.Zhou]

Hello,

Yesterday we sent to the sarveshprabhu@gmail.com. Sorry to hear that you haven't received our email. Just now my colleague Alice has forwarded the mail to the mailbox you specified. Please check again.
Wish you a nice day

Sincerely,
Annika
E-iceblue support team

[sarveshprabhu@gmail.com]

Hello again,

I tried the temporar version that was released. It worked for merging PDF with issue client was having. But today client reported issue on another PDF file.
I tried the pdf file and also has issue when merging that pdf file into another file. But also the filed worked on previous version I have.

I am attaching file (Valvoline_Kingsridge Approved plans_08-05-2021 083549.pdf) . Can someone take a look?

Thanks,
Sarvesh

[Annika.Zhou]

Hi,

Thank you for your feedback.
Sorry I did not find your PDF file in this post. Please resend it to us. You could attach it here or send to us via email (support@e-iceblue.com). Thanks in advance.

Sincerely,
Annika
E-iceblue support team

[sarveshprabhu@gmail.com]

I am sending file in an email. I think file size is creating issue in attachment

[Annika.Zhou]

Hi,

Thank you for sharing the file via email.
I tested your PDF file and found that the program reported an error "Additional information: The value cannot be null". I have posted this issue to our developers for investigating and fixing. Once it is resolved or there is any update, I will inform you in time. Sorry for the inconvenience caused.

Sincerely,
Annika
E-iceblue support team

[sarveshprabhu@gmail.com]

Hello ,

Any update on the issue?

Thanks,
Sarvesh

[Annika.Zhou]

Hello,

Thanks for your follow-up.
Your issue has been resolved, but the hotfix is not available now, once it is released, I will inform you immediately. Thanks for your understanding.

Sincerely,
Annika
E-iceblue support team

[Annika.Zhou]

Hello,

Thank you for your patience.
Glad to inform you that we have just released Spire.Office (Hot Fix) Version: 6.8.2 which solves the problem you posted. Please download it from the following links.
Website link:
https://www.e-iceblue.com/Download/down ... t-now.html
Nuget link:
https://www.nuget.org/packages/Spire.Office/6.8.2
https://www.nuget.org/packages/Spire.Of ... Core/6.8.2

Sincerely,
Annika
E-iceblue support team

[sarveshprabhu@gmail.com]

Hello,

Found issue with another pdf while merging into new pdf.
Error is

Object reference not set to an instance of an object.
at spr?.?(Int64 A_0)
at spr?.?.?()
at spr?.?(? A_0)
at spr?.?.?()
at spr?.?()
at spr?.?(Stream A_0, Boolean A_1)
at spr?..ctor(Stream A_0)
at Spire.Pdf.PdfDocumentBase.?(Stream[] A_0)
at Spire.Pdf.PdfDocument.MergeFiles(Stream[] streams)
at AutoNotification.DPDFGenerationOperation.PerformOperation()


I am attaching the file here "21-19214 EPermit Conditions_09-08-2021 094057.pdf"

[Annika.Zhou]

Hi,

Thank you for your feedback.
I tested your PDF file and found the behavior you mentioned. I have logged the issue into our Bug tracking system with the ticket number SPIREPDF-4633. Our development team will investigate and fix it. Once it is resolved, I will inform you in time. Sorry for the inconvenience caused.

Sincerely,
Annika
E-iceblue support team

[sarveshprabhu@gmail.com]

Hello,

Let me know if there is any progress on this thread.

Thanks,
Sarvesh

[sarveshprabhu@gmail.com]

Hello,

Please update me on this issue.

Thanks,
Sarvesh

[Nina.Tang]

Dear Sarvesh,

The bug (SPIREPDF-4633) has been resolved, and it is going to the test phase now. If the test goes well and the hotfix is available, we will notify you immediately. Please spare us more time, thanks for your understanding.

Sincerely,
Nina
E-iceblue support team