Hello
We have noticed that we get evaluation warnings in some of our PDFs after using a new license.
The old license works perfectly.
The old license is valid up to V10.6.0 which is why we're using this version in our test project, but the newest one (10.10.7) behaves the same way with the new license.
You can check it out in the attached test project, what happens is:
1. If we use our "old" license to produce 20 PDFs and PDF/As, none of them have the evaluation warning watermark.
2. If we use our new license (license version 1.4):
a. the first PDF and PDF/A has no watermark: So we know the license is valid and applied correctly.
b. but all other 19 have an evaluation warning!
c. the PDF/As even have 2 evaluation warnings!
Can you please check if the license with serial number D3403525-0EB8-4811-B842-D7004EC27B3E is somehow broken?
Or what could be the problem here? We should have Developer OEM licenses.
Or is this a bug? I can see that if I don’t create PDF/A, I get no watermarks.
However, in our real application, we do not use PDF/A, but still something seems to invalidate the already applied license during runtime.
Since our old license works where the new one doesn’t, I’m not sure if it’s a license or a software problem.
Unfortunately we realized this right before our planned release. So we would appreciate quick help.
P.S: If you provide a secure way of sharing my old and new license keys, I would happily do that.
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RicoScheller - Posts: 37
- Joined: Tue Jul 02, 2019 10:34 am
Hello,
Thank you for your inquiry.
Our technical team has addressed your issue, and we now confirm that your license is functioning properly. Please test it again and contact us promptly if you encounter any problems.
Sincerely,
Doris
E-iceblue support team
Thank you for your inquiry.
Our technical team has addressed your issue, and we now confirm that your license is functioning properly. Please test it again and contact us promptly if you encounter any problems.
Sincerely,
Doris
E-iceblue support team
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Doris.Liu - Posts: 409
- Joined: Mon Nov 07, 2022 8:10 am
Hmmm, this is weird.
I just tried it again and as you said, it works.
But our regression tests ran through once and now they are failing because of the watermark.
Is there some sort of restriction, where we can only produce X amount of PDFs per day?
Does having no internet affect the license check?
What could lead to this weird behavior where it sometimes works and sometimes not?
I swear yesterday it didn't work with the same test project, I've run it multiple times before opening this forum post!!!
I just tried it again and as you said, it works.
But our regression tests ran through once and now they are failing because of the watermark.
Is there some sort of restriction, where we can only produce X amount of PDFs per day?
Does having no internet affect the license check?
What could lead to this weird behavior where it sometimes works and sometimes not?
I swear yesterday it didn't work with the same test project, I've run it multiple times before opening this forum post!!!
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RicoScheller - Posts: 37
- Joined: Tue Jul 02, 2019 10:34 am
Hi,
Do you mean that your regression tests did not have watermark issues before, but now they do? Are you using the same license for your regression tests? What is the method of appling license?
Our product does not limit the number of files generated per day, and the lack of internet connection will not affect the use of your license.
Sincerely,
Doris
E-iceblue support team
Do you mean that your regression tests did not have watermark issues before, but now they do? Are you using the same license for your regression tests? What is the method of appling license?
Our product does not limit the number of files generated per day, and the lack of internet connection will not affect the use of your license.
Sincerely,
Doris
E-iceblue support team
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Doris.Liu - Posts: 409
- Joined: Mon Nov 07, 2022 8:10 am
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